Faqs

FAQs

We understand that you may have questions, and we're here to provide answers. Check out our FAQs below for quick assistance:

 

1. How can I track my order from Uncultured and Young?

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the shipping carrier’s website.

2. What payment methods do you accept?

  • We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal for secure and convenient transactions.

3. Do you offer international shipping?

  • Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Policy for more details.

4. How do I return or exchange an item?

  • We want you to love what you ordered. If you’re not satisfied, you can return or exchange your item within 30 days of delivery. Please visit our Returns & Exchanges page for instructions and eligibility criteria.

5. Are the clothes at Uncultured and Young true to size?

  • We provide detailed size charts for each product to help you find the perfect fit. If you have any questions about sizing, feel free to contact our Customer Support team for assistance.

6. How can I contact Customer Support?

  • You can reach our friendly Customer Support team via email at support@unculturedandyoung.com or through our Contact Us page. We’re here to help with any questions or concerns you may have.

7. Does Uncultured and Young offer gift cards?

  • Yes, we offer gift cards that can be purchased online and used for any purchase on our website. They make a perfect gift for any fashion-forward individual!

8. Do you have a physical store where I can shop?

  • Currently, Uncultured and Young operates exclusively online. This allows us to reach fashion enthusiasts worldwide and offer a diverse selection of trendy and funky clothing.

9. How can I stay updated on new arrivals and promotions?

  • To stay in the loop, subscribe to our newsletter and follow us on social media (Facebook, Instagram, Twitter). You’ll be the first to know about new arrivals, exclusive offers, and more!

10. Is my personal information secure when shopping on your website?

  • Yes, we take your privacy and security seriously. Our website uses secure encryption technology to protect your personal information during checkout and throughout your shopping experience. Your trust is important to us.

If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to ensure your experience with Uncultured and Young is nothing short of fantastic!